Delivery and
Take-Out Restaurant Caller ID System
Point of Success
Caller ID is a combination of
hardware and software that work together
to deliver caller ID information from
your phone lines to your Point of
Success order entry software. Incoming
calls display on each order entry
computer to identify the calling
customer, speeding the entry of customer
information.
No Need to Enter
Caller Information
It’s important to
know who your customers are, but it
takes time to enter complete customer
information for every delivery order.
With Point of Success Caller ID the
customer telephone number, first and
last name are entered automatically when
setting up a new customer. Just enter
the street address and customer zip code
to complete setup for the customer. With
Point of Success Caller ID, 60% of a
residential customer’s information is
entered automatically!
Incoming
calls display on the left side of the
Select Customer window when taking a
phone order. Touch the incoming call
line and Point of Success finds the
customer in your database. New customers
are added by touching the New button.
60% of residential customer information
is entered automatically by the Caller
ID system.
Answer the Longest
Waiting Caller First
Point of Success
Caller ID flags callers with a status
that changes as they wait for service.
New incoming calls are colored white, as
a call waits the status color changes to
yellow and later to red. Warning times
can be adjusted to alert your service
staff at the times you specify.
The
Caller ID server is always listening for
information from the Caller ID
Interface box. When calls are received,
caller information is broadcast to Order
Entry workstations, improving the speed
and accuracy of phone order entry.
Analyze and Improve
Telephone Service Levels
Caller ID makes it
easier to serve customers more quickly,
and the information provided by the
system can make a real difference in a
restaurant’s success. Included Caller
ID reports, charts and graphs will help
in all these important areas:
- Quantify incoming
calls by date and time
- Count calls taken,
customer hang-ups, and calls not
answered
- Analyze the time
required to answer calls
- Graph services
changes over time
Many
standard reports are included with Point
of Success Caller ID.
All reports help improve service and
improve customer satisfaction.
Available in Two,
Four or Eight Line Models
Whether you run a
small, hometown pizzeria or a very busy
franchise operation, there is a Caller
ID product to fit your restaurant. Three
hardware options are available -- Choose
the two line, four line or eight line
version.
Hardware and System
Requirements
In addition to the
standard Point of Success hardware
compatibility requirements, Caller ID
requires an available serial
communication port on the computer
designated as the Caller ID server.
Works on a single computer or on a
network. Requires a separate caller ID
subscription from your local telephone
carrier.
International
Considerations
Point of Success
Caller ID hardware has been tested for
use in the United States, Canada and
Australia.
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